REACH112 – Responding to All Citizens needing Help – a project for implementation of accessible alternatives to traditional voice telephony in order to secure the urgent need to improve emergency services for people with disabilities in the EU. While people with disabilities find it hard to communicate with current solutions, REACH 112 provided modes of communication enabling communication in every situation; live real-time text conversation, with sign language, with lip reading, with voice or with any simultaneous combination of the modes described by the concept Total Conversation.
REACH 112 implemented a 12-month pilot in Sweden, the United Kingdom, The Netherlands, France and Spain allowing disabled users to communicate at a distance with each other and directly with emergency services. IP devices was provided in the homes, workplaces and on the move, connecting the users simultaneously in video, voice and text. Users were able to connect between countries and different service providers, on mobile and fixed IP networks. The service was integrated with existing telecommunication platforms and emergency service frameworks. The users were also connected through a third-party service (relay) with voice telephone users. Additionally, a protocol for the exchange of information between emergency services was made available so that relevant data could be transferred to the most appropriate emergency service.