Often you can solve many simple problems on your own.

Before contacting support, you can check the following:

• All cables are fastened properly and Internet is working as usual.
• If it is a program error - write down the version of Allan eC that you use. You can find the version number by clicking on Help --> About Allan eC - in the menu bar on the top of the program.
• Prepare a description of the error (what are you trying to do, what happens with the computer etc.)
• Document the time/date when the error occured - latest time when it was working? Did you do anything special with the computer when the error occured?
• Provide information on which broadband provider you use.
• Any error messages shown in Allan eC (write down the error messages carefully).

If you give us a detailed error description you will make it possible for us to help you better and solve the problem with Allan eC more quickly.